Shipping & Delivery

1. Introduction

Welcome to Heaven's Finest Collection NZ. We value your business and aim to provide the best possible shipping and delivery experience. This policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order with us, you agree to the terms of this Shipping and Delivery Policy.

2. Shipping Destinations

We ship to locations within New Zealand and select international destinations. Please note that delivery times and costs may vary depending on the destination.

3. Processing Time

    •    Order Processing: All orders are processed within 3-5  business days (excluding weekends and holidays) after receiving your order confirmation for on hand items and 2-3 Weeks for pre-order items.

4. Shipping Methods and Costs

We offer the following shipping methods:

    •    Standard Shipping: Delivery within [2-3] business days. Cost: [$10.00]

    •    Large Bag Shipping: Delivery within [3-5] business days. Cost: [$15.00]

Shipping costs are calculated based on the weight of the order and the destination. The total cost will be displayed at checkout.

5. Delivery Timeframes

Estimated delivery times are provided for your convenience. Actual delivery times may vary due to unforeseen factors such as weather, customs delays, or carrier issues.

    •    Domestic Shipping: [2-3] business days

    •    International Shipping: [5-12] business days, depending on the destination

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the link provided or directly on the carrier’s website.

7. Shipping Restrictions

    •    P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.

    •    Restricted Items: Some items may be restricted from shipping to certain locations due to legal or carrier restrictions. You will be notified at checkout if any items in your cart are restricted.

8. International Shipping

    •    Customs and Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and vary by country.

    •    Customs Clearance: Delays may occur due to customs clearance processes. We are not responsible for any delays caused by customs.

9. Shipping Issues

    •    Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at heavenjoy.gayo@gmail.com We will work with the carrier to resolve the issue and ensure that you receive your order.

    •    Incorrect Shipping Address: It is the responsibility of the customer to provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

10. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page and fb page.

11. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

    •    Email: heavenjoy.gayo@gmail.com

Thank you for shopping with Heavens Finest Collection NZ.

1. Introduction

At Heavens Finest Collection, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Return and Refund Policy outlines the terms under which returns and refunds are accepted.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

    •    Condition: The item must be unused, unworn, and in the same condition that you received it, Please provide a video of opening the item from its parcel bag.

    •    Original Packaging: The item must be in its original packaging, with all tags, labels, and accessories intact.

    •    Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Return Window

    •    Standard Products: You have 7 days from the date of delivery to initiate a return.

    •    Sale Items: Sale items are eligible for return within 5 days from the date of delivery unless otherwise specified as final sale.

    •    Final Sale Items: Certain items, such as personalized products, are not eligible for return.

4. Return Process

To initiate a return, please follow these steps:

    1.    Contact Us: Email us at heavenjoy.gayo@gmail.com with your order number and the reason for the return.

    2.    Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

    3.    Shipping Your Return: Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided. We recommend using a trackable shipping service.

5. Return Shipping Costs

    •    Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

    •    Deduction from Refund: In some cases, the cost of return shipping may be deducted from your refund.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

    •    Original Payment Method: Refunds will be issued to your original payment method within 3-5 business days.

    •    Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item shows signs of use).

7. Exchanges

We offer exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please contact us at heavenjoy.gayo@gmail.com. Exchanges for different items or sizes are subject to availability.

8. Non-Returnable Items

Certain items are exempt from being returned, including:

    •    Personalized or Custom Items

    •    Lightweight Items

    •    Final Sale Items

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at. We will arrange for a replacement or refund at no additional cost to you.

10. Late or Missing Refunds

    •    Processing Time: If you haven’t received a refund after 7 days, first check with your bank or credit card company, as processing times may vary.

    •    Contact Us: If you’ve done this and still have not received your refund, please contact us at heavenjoy.gayo@gmail.com

11. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.

12. Contact Us

If you have any questions or need assistance with your return, please contact us at:

    •    Email: heavenjoy.gayo@gmail.com

Thank you for shopping with Heavens Finest Collection NZ